Soft Goat uses Global E to help our customers shop from and ship to the United States. You can shop Softgoat.com in the country and currency you select. Your order total with all shipping fees, custom fees, tariffs, and taxes will be available during checkout in your chosen country and currency.

Global-e will be the merchant of record for your transaction, and your order is subject to Global-e’s Terms of Sale.

Note about Global E: Global E is a full-service international ecommerce shipping solution created to help ecommerce merchants, sell to and ship to customers around the globe.

Most of our customers find answers to their questions in the International help centre here.

CHANGES AND CANCELLATION OF ORDERS

Once an order is placed, it cannot be changed or cancelled. Each order is processed automatically, and once it has been confirmed, it is not possible to modify the details.
 
To purchase additional items, you must place a new order. 

If you no longer want your order, you are welcome to make a return once you have received it. For more information, please contact customer service.

ORDER TRACKING

You will receive a shipping confirmation email with your tracking number when your order has left our warehouse. It may take up to 24 hours for the delivery carrier’s website to update the tracking.

Track your order HERE. Please make sure to use the reference number provided in the email confirmation you received from Global E, our international shipping partner.