The right to make a Consumer Complaint applies to products with a defect. If necessary, we ask that you register your complaint here. State the order number in question, as well as the email address that was given when you made a purchase. 

Follow the steps shown and be sure to enter all of the information requested. Once your query has been registered and viewed, you will be contacted with further information. 

Please note that defects caused by the consumer, for example, wear and tear or accidents, will not be accepted as claims. 

In case of a dispute, we inform you that you, as a customer, can appeal to one of the bodies listed on the European Commission's Online Dispute Resolution website.